Shipping & Returns Policy - Encoreusa

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Shipping & Returns Policy

Our maximum delivery period is 20 business days, for standard items. If your item(s) is not delivered in this time, you are eligible to receive a full refund at your discretion.

USA SHIPPING
We have FREE shipping unless otherwise noted. If noted, the usual price will be around $4.95 per jewelry item. Average shipping time: 3-8 business days unless otherwise noted.

CANADA SHIPPING
We have FREE shipping unless otherwise noted. If noted, the usual price will be around $7.95 per jewelry item. Average shipping time: 5-10 business days unless otherwise noted.

INTERNATIONAL SHIPPING
We have FREE shipping unless otherwise noted. If noted, the usual price will be around $9.95 per jewelry item. Average shipping time: 7-15 business days unless otherwise noted.

RETURNS 
We accept returns or exchanges within the first 30 days of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

REFUNDS (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

SHIPPING METHODS
The shipping methods we use are UPS, USPS and FedEx. It is the seller’s discretion to decide which shipping method is appropriate for your order.

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