FAQ - Encoreusa

FAQ


What payment methods do you accept?
Credit Cards - We accept Visa, Mastercard, American Express and Discover. Note, cards issued by local banks which do not carry one of the card brands will not be accepted by our global processing service, in which case we recommend PayPal as an alternative. Payment Security - All transactions submitted to us are encrypted with 128 SSL software which encrypts information you input to protect it from interception by outside parties. Encore is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information, and shipping/billing information are confidential and safe.

Can Encore jewelry be engraved in a different language other than English?
Our pieces come with English letters only - with the exception of Arabian Nights Necklace (Arabic) and The Geisha Necklace (Japanese). However, accents on letters and hyphens are also possible for necklaces in additional languages.

Can I add numbers to the engraving?
Yes, You can engrave both letters and numbers. Emojis are not engravable.

Will Encore jewelry fade in time?
No, our products are tarnish-free. We craft and plate all of our pieces with genuine precious metals: 18K Gold, Rose Gold or Silver. Each product is tailor made by hand, which allows us to deliver uncompromising quality control.

Can you shower wearing Encore pieces?
Absolutely. We sleep and shower with our favorite Encore pieces! All of our products are water and stain resistant.

Can you return / refund an Encore item?
Yes, our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

How can I contact you?
Please email support@encoreusa.store and our support team will contact you within 24 hours.

How do I add a discount code?
Once you have added items to your cart, discount codes are entered at the checkout page. You will see a grey square box for you to enter your discount code. You must press "Apply" to see the order total update to the discount code that was entered. Please apply all discount codes before placing your order. We are unable to update your order or provide a discount refund after the order is placed.


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